Graduate Studies Academic Assistant | University Of Ottawa | Canada

Ottawa, ON, Canada

Job Type

Full Time

About the Role

Under the supervision of the Academic Services Supervisor of the Office of Graduate Studies, greets and informs students while ensuring the quality of the information provided in both official languages. Guides students through the Faculty of Social Sciences' graduate programs, admissions process, internal and external scholarship opportunities, and regulations by telephone, in person by e-mail within the established time frame.

•Knowledge of administrative or operational principles normally acquired through post-secondary education and several years of experience in a similar role.
•Knowledge of academic programs, academic regulations and university services and procedures regarding admission, registration, program requirements, etc.
•Knowledge and experience in electronic file management.
•Experience analyzing academic records.
•Experience interpreting and applying policies, regulations and procedures.
•Customer service experience in an academic support role.
•Demonstrated ability to relate to and respect students, faculty and staff with diverse backgrounds, experiences and identities in ways that build trust and confidence while meeting their unique needs.
•Experience in bilingual administrative writing.
•Experience using computer systems and software such as SIS/uoCampus, Imaging, CRM, Windows, word processing, database, email and the Internet
•Strong interpersonal, teamwork and problem solving skills.
•Organizational skills, ability to work under pressure and meet strict deadlines.
•Initiative, autonomy and excellent judgment.


Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

About the Company

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.